Data Protection Policy

Your privacy is important to us. Care Innovation Institute Pte. Ltd. (UEN: 201841624W) (“Care Innovation Institute”, “Company”, “we”, “us”, or “our”) is committed to respecting and protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Personal Data Protection Policy sets out:

• Our policies on how we manage your Personal Data;
• The types of Personal Data we collect, use, disclose, and/or retain;
• How we collect, use, disclose, and/or retain your Personal Data; and
• The purpose(s) for which we collect, use, disclose, and/or retain your Personal Data.

By interacting with us, submitting information to us, or signing up for any services, products, or initiatives offered by us, you agree and consent to Care Innovation Institute Pte. Ltd. and its representatives collecting, using, disclosing, and sharing amongst ourselves your Personal Data, and disclosing such Personal Data to our authorized service providers and relevant third parties in the manner set forth in this Data Protection Policy.

This Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to Care Innovation Institute Pte. Ltd. in respect of your Personal Data.

1. Personal Data

In this Data Protection Policy, “Personal Data” refers to any data and/or information about you from which you can be identified, either (a) from that data; or (b) from that data and other information to which we may have legitimate access. Examples of Personal Data we may collect include:

• Your name, NRIC, Passport, or other identification numbers, contact numbers, residential address, email address, and demographic details;
• Information provided in forms submitted to us or during interactions via telephone, email, face-to-face meetings, or digital platforms;
• Photographs, audio recordings, or video recordings taken during events, workshops, or platform interactions;
• Information relating to payments or transactions (e.g., credit card details or bank account numbers); and
• Information about your usage of and interaction with our web platforms, mobile applications, or services, including IP addresses, cookies, statistics on page views, and traffic data.

2. Collection of Personal Data

Generally, Care Innovation Institute Pte. Ltd. collects Personal Data in the following ways:

• When you submit application, registration, or feedback forms relating to our services, programs, or events;
• When you enter into an agreement or provide other documentation in respect of your interactions with us;
• When you interact with our representatives, staff, or community coordinators via phone calls (which may be recorded), letters, online forms, emails, or face-to-face meetings;
• When you use our electronic services, digital tools, applications, or website;
• When you request that we contact you or ask to be included in an email or physical mailing list;
• When you respond to our surveys, initiatives, or requests for additional Personal Data;
• When you submit credentials, certifications, or professional qualifications relevant to caregiving, nursing, or community work; or
• When you submit your Personal Data to us for any other business or operational reason.

If you provide us with Personal Data relating to a third party (e.g., information about your spouse, children, parents, care recipients, or employees), by submitting such information, you represent to us that you have obtained the consent of that third party to provide us with their Personal Data for the respective purposes.

Accuracy of Information

You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the services or assistance you have requested.

3. Purposes for Collection, Use, and Disclosure

Care Innovation Institute Pte. Ltd. collects, uses, and discloses your Personal Data for the following purposes:

• Service Delivery & Platform Operation: Facilitating, matching, and delivering care navigation, community support, training programs, and related initiatives;
• Account Management: Verifying your identity, creating user profiles, and processing registrations or subscriptions;
• Customer & User Support: Responding to inquiries, feedback, requests, complaints, and administrative communications;
• Financial Processing: Processing billing, payments, reimbursements, or claims related to our services or partner schemes;
• Operational & Business Management: Managing daily operations, maintaining IT security, auditing, record keeping, and compliance with internal policy;
• Research & Community Assessment: Conducting research, data analysis, interviews, and community surveys to improve our programs and support ecosystem;
• Legal & Regulatory Compliance: Complying with applicable legal obligations, regulatory directives, or law enforcement requests in Singapore; and
• Safety & Security: Detecting, preventing, or investigating fraud, security incidents, or unlawful activities.

Marketing & Communication Purposes

Where permitted under the PDPA or with your consent, we may contact you via email, SMS, phone, or messaging channels to inform you about programs, capability-building workshops, community initiatives, and service updates offered by Care Innovation Institute Pte. Ltd.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or contacting our Data Protection Officer.

4. Disclosure of Personal Data

Subject to the provisions of any applicable law, your Personal Data may be disclosed for the purposes listed above to the following third parties (whether located in Singapore or overseas):

• Care Innovation Institute Pte. Ltd. affiliates, employees, and authorized contract staff;
• Community partners, social service agencies, healthcare providers, or volunteer networks involved in rendering care support;
• Third-party service providers, vendors, or contractors who provide administrative, payment processing, cloud hosting, IT, data analytics, or marketing services to us;
• Our professional advisers, including auditors, legal counsel, and consultants; and
• Relevant government agencies, statutory boards, or law enforcement authorities to comply with legal obligations.

5. Protection and Retention of Personal Data

We employ reasonable security arrangements—including technical, administrative, and physical safeguards—to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required/permitted by applicable laws. When your Personal Data is no longer needed, we securely destroy or anonymize it.

6. Use of Cookies and Web Analytics

Our website uses cookies and similar tracking technologies to analyze site usage, improve user experience, and ensure security. You can adjust your browser settings to disable cookies; however, doing so may affect your access to certain features on our site.

7. Access to and Correction of Personal Data

You have the right to request access to or correction of the Personal Data we hold about you. To submit a request:

• Access Requests: You may request information about how your Personal Data has been used or disclosed within the past year.
• Correction Requests: You may request that we correct or update any inaccurate or incomplete Personal Data.

Please submit written requests to our Data Protection Officer using the contact details provided below. We may charge a reasonable fee to process certain data access requests where permitted by law.

8. Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your Personal Data at any time by giving reasonable notice in writing to our Data Protection Officer. Please note that withdrawing consent may prevent us from continuing to provide certain services, access, or support to you.

9. Contacting Us — Data Protection Officer

If you have any questions, feedback, or concerns regarding our Data Protection Policy or wish to exercise your rights regarding your Personal Data, please contact our Data Protection Officer (DPO):

Data Protection Officer
Care Innovation Institute Pte. Ltd.
UEN: 201841624W
Email: dpo@cii.org.sg
Address: Blk 839 Yishun Street 81, #01-298, Singapore 760839

10. Policy Updates

Care Innovation Institute Pte. Ltd. reserves the right to modify or update this Data Protection Policy from time to time to ensure consistency with industry trends, legal developments, or regulatory changes. The latest version will be posted on our website with the updated effective date.